FAQ & SHIPPING

PLEASE READ

Regular Oders: When Does My Order Ship?
-Processing within 1-2 weeks (10-14 Business Days). Sometimes sooner.
-With Large Group sales or discounts, processing can take the entire 14 - 21 business days and sometimes longer.

Subscription Orders: When Does it ship?

-Subscription kit will ship the first week of the following month.
-For example, If you sign up on from 12/3-12/31 your will receive January kit that will be shipping first week of the following month. December Subs (Jan Kit), will ship beginning of January.


FOR PREORDERS (Ship times will be indicated in listing)
-We are currently on made to order basis.
-Items will not ship until payments are received and cleared.

How long does Shipping take?
-Processing times are different from Shippint times.
-Shipping can take between 3-10 business days in the US, and 2-4 weeks or more for international orders.
-Does not include Holidays or Weekends.

US ORDERS
-USPS First class mail with Tracking (Depending on you location Shipping might take 3-7 Days.)

INTERNATIONAL
-First Class with Tracking (7-14 Days)
-You are responsible for any customs fees, taxes, etc, your country may charge upon arrival.

Payment
-Payments are due at time of purchase. Any pending orders can delay your order. I will only ship until payments are cleared or approved on my end.

IF IN ANY EVENT THAT YOUR SHIPMENTS STOP MOVING,  Please contact support right away.  Do not wait longer than a week to contact us, or wait til you receive your order and contact us regarding the delay.

REFUNDS/CANCELATION/EXCHANGE
-Due to the nature of the product, We do NOT ALLOW REFUNDS. If there are any issues with your order, please contact us 
immediately so we can fix any problems.

CONTACT FOR SUPPORT/QUESTIONS/CONCERNS
Raspberyldesigns@gmail.com